KIOSK ReDesign
Team:
Abhinav Singh
Anish Maji
Abhinav Singh (Me)
Anish Maji
Duration:
1 week
Are you tired of waiting in line?
Introducing GrabEm’ kisok system, no need to wait in a long queue! just come, touch and go. A comprehensive design solution which allows user to work fast in their life with frictionless design solution.
My Role:
Research, UI/UX design, wireframe & prototype
Key Insight
How Kiosk helps a business?
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Increase Revenue
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Decrease Labour Cost
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Improve Customer Experience
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Reduce the time
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Ingests existing menu
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Synchronizes payment devices
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Reconcile all data in real time.
How do Kiosk improve the customer experience?
Design Insights
How Kiosk helps from a design point of view?
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Fully customisable increases the customer experience, by having fully animated menu and product images
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High quality product images
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47% of the customers preferred to Order via KIOSK
Main Features
Touch to Begin
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Simplifying the ordering experience
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Customers love the accuracy and faster experience.
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Decrease the time in which they have to order the food and get it done.
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IT was for quick service restaurants to increase sells in the average ticket size
Need to create a profile
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Just take a selfie and scan your id
Kiosk Kitchen
Convenient | Fast
Onboard
User Flow Comparison
Current
New
Wait in the queue Get menu & order food
get your food wait for your order Payment
Kiosk order your food wait for your order
Opportunity Areas
Lack of understanding
People don’t know how to use Kiosk.
User Friendly
Make the kiosk more user friendly
Cognitive Stress
Too many options leads to increase in cognitive stress.
Design Direction
Reduce Cognitive stess
Seamless Workflow
User Friendly UI
Additional
Decrease the cognitive overload.
Make the workflow simple.
Improve the understanding by making things simple.
Fully digitalization kiosk system.
Startup Screen
The navigation controls are provided and it is almost similar to the navigation provided in the mobile phones.
So, creating user friendly environment and making user familiar with the UI even before using it.
Account
Easy and secure user login with simple and frictionless user flow increases our customer relation to its peak.
Select Options
Providing Filter options to user which leads to easy selection for their preferences.
Select Coffee
Select Extra
Extra popup menu is given so that it is easy to add-on by one’s preference.
Keeping in mind minimalism yet seamless user friendly workflow.
Payment
Making user experience fully digital product. Creating our product sustainable yet futuristic.
Order Status
Visuals
Lo-Fi
